Helenenbühne – Privacy Policy

01 Controller

The controller responsible for processing personal data in this ticket shop is the respective event organizer. Contact details are available on the event page or at the event itself.

02 Data We Process

The following personal data is collected during ticket purchase:

First name and last name
Email address
Number of tickets and selected event date
Names of accompanying persons (if provided)
Selected payment method (cash or online)
For online payment: payment reference (Payment Intent ID) via Stripe

A unique QR code is generated from this data and provided as a PDF.

03 Purpose and Legal Basis

Your data is processed exclusively for completing the ticket purchase and for access control at the event. The legal basis is Art. 6(1)(b) GDPR (performance of a contract).

Ticket creation: Storage in the system, generation of QR code and PDF
Email delivery: Sending your ticket to the provided email address
Access control: Validation of the QR code at the event entrance

04 Disclosure to Third Parties

Stripe – Online payment

For online payment, the transaction is processed by Stripe Payments Europe, Ltd. Stripe processes payment data (e.g. card details) under its own privacy policy. The payment reference is used server-side to verify the transaction. Card data is never stored on our servers.

More information: stripe.com/privacy

Email delivery

Your ticket is sent by email via a configured SMTP server. Your email address is used solely for ticket delivery.

External resources (CDN / fonts)

This page loads fonts from Google Fonts and resources via external CDNs. Your IP address may be transmitted to these servers. No cookies are set and no user profiles are created.

05 Retention Period

Your ticket data (name, email, QR code) is stored for the duration of the event and a subsequent statutory retention period (in particular accounting and tax law). The specific duration is determined by the event organizer.

06 Your Rights

Under the GDPR you have the following rights with respect to the event organizer:

Right of access Art. 15
Right to rectification Art. 16
Right to erasure Art. 17
Right to restriction of processing Art. 18
Right to data portability Art. 20
Right to object Art. 21

To exercise your rights, please contact the event organizer directly (contact details in the event announcement).

07 Right to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory authority:

Datenschutzbehörde (Austrian Data Protection Authority) Barichgasse 40–42, 1030 Vienna, Austria — dsb.gv.at

08 Automated Decision-Making

No automated decision-making or profiling within the meaning of Art. 22 GDPR takes place.

09 Cookies

This site uses only technically necessary session cookies for language selection and displaying system messages. No tracking, analytics, or advertising cookies are used.